Customer Reviews: Read 140 more reviews...
  Horrible Product and Customer Serivce. My 500G Passport Broke down after 5 days. January 8, 2009
DO NOT BUY ANYTHING from Western Digital. Unreliable and they have the horrible customer service. I bought a hard drive (500G) from them that broke down after 5 days. They told me that it wasn't their fault and refused to help. HORRIBLE experience. I lost 500 gigs of data.
Not Good for Travel!!! December 10, 2008
I brought my Passport for backing up my computer and using for "portable office files" that I need to do business. The device works fine if you are just leaving it sitting on a desk. If you are buying to use for travel, it sucks. After 4 days on the road the Passport stopped working. It is not has tough and cannot handle on the road travel. I kept it in a padded lap top case and it still didn't hold up with all the moving around of the luggage. The customer service support from Western Digital is poor. The first thing they try to do is get you to buy a "power boost" cable. After researching the problem of the device not being recognized by Windows, I found out that a whole lot of other people end up with the same problem after using the Passport for a while. I would not buy this product again, because it is not a durable product and it doesn't hold up to being moved around a lot. The data retrievable cost is ridicule, the cheapest quote was $550.
 Long review containing everything remotely relevant I could think of. December 5, 2008
I bought this drive about a year ago (12/2007); the model number on the label on bottom of the drive is WD2500XMS-00, which is ever so slightly different from the model number here (WDXMS2500TN). I can't tell from the official product picture if the model is the same, but mine has the slightly-slanted casing, so that each of the thin faces look like parallelograms rather than rectangles. You can sort of see this in the 1st, 2nd, and 4th customer photos. The 3rd and 5th look like they are squared off, and may be a newer generation than what I have. There's an even newer version out (WDME2500TN), the Passport Essential, which is squared off and has moved the WD logo from the center of the top face to one corner. The model I have has a little rubber flap that covers up the mini usb port, but I *think* the Passport Essential scorns that sort of thing. ANYWAY, the point is that my review may be slightly obsolete. :D!
Pros: small, stylish, usb-powered (may require a y-cable to draw from 2 ports if you have an older laptop, but I've run mine on an Acer Travelmate C204TMi while it was plugged into the passthrough for the Antec usb-powered notebook cooler set on hi), quiet (slight audible click when the disk starts spinning), runs cool (you might be able to feel that it's above room temp after it's been on for a while, but it's a non-issue), fast enough, large capacity, etc etc etc.
Cons and nitpicks:
There is a shiny side (top) and a matte side (bottom), and both pick up fingerprints and smudge like crazy.
At one point, the matte and shiny sides of mine parted slightly at one edge; I tried to pop it back together but it wouldn't go. Later, the drive randomly healed itself. >.> I don't know, maybe the glue or whatever held it in place warmed enough to hold it together again. It was a bit odd, but I didn't have to worry about it for long.
The rubber flap to protect the usb port from dust or from getting wet or whatever is a good sentiment, but doesn't look slick enough to fit with the rest of the drive, which is probably why they didn't keep it for the Passport Essential.
The included cable (8in?) is fine as far as length goes (unless there's no surface to put the thing on, I don't know why you'd *need* a longer cable), but small as it is I find that I dislike carrying it around. Integrated cables, like on the Lacie Little Disk or the Apricorn Aegis Portable, are probably a good idea, and don't add much bulk (all the 2.5" portables are about the same size anyway).
It comes formatted as FAT32. I put some data on it, and decided I wanted to format it to NTFS, but I didn't have anywhere to move the data. I attempted to use the trial version of Paragon Partition Manager to reformat it without destroying the data, but it didn't work (fwiw, Paragon successfully reformatted the internal WD Scorpio Blue hdd that had my OS on it, so there must be something going on here).
I just wanted to use this for as extra storage, so I deleted the stuff pre-programmed on the drive. It doesn't come with a software disk, though, so I wouldn't know how to recover that.
A few computers I've plugged this into don't really recognize it, and go looking for installation software and drivers (unsuccessfully). I'm pretty sure this is the computers' faults, not the drive, though.
Conclusion:
The current price for the 250gb Passport (this page) is ~$130; the 250gb Passport Essential is ~$90. Also, the 500gb passport essential is ~$160 now. You do the math. There is nothing very wrong with this drive; only the non-integrated cable is a material issue for me. To that end, I bought the Apricorn Aegis Portable when I was in the market for a 500gb portable, rather than the Passport Essential. (The Lacie Little Disk has a cover that comes off, but the Aegis avoids detachable parts altogether. It's a little more expensive, though.)
 Nothing but GREAT! November 29, 2008
I just love this drive. It's the most handy piece of portable equipment I've had. Use it mostly to carry my virtual PCs around and to have backups when in need. Highly recommend it to anyone!
Very good choise September 16, 2008
I made a very good choise selectin this portable hard drive. It works without any problem in my toshiba laptop.
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